Refund Policy
Effective Date: 09/16/2025
At Loom, we’re committed to providing innovative, high-quality products that solve everyday problems and add real value to your life. We stand behind the quality and effectiveness of our products, and we encourage you to try yours for at least 14 days to experience the full benefit.
If you’re not satisfied after that trial period and it’s still within our 60-Day Money Back Guarantee, we’ll make it right.
To begin a return, simply email us at shoploomclub@gmail.com or use the Contact Us form on our website. Please include your Order Number, along with the name and email address you used at checkout, so we can assist you as quickly as possible.
Cancellation Policy
Orders may be changed or canceled within 24 hours of purchase. After this window, your order may have already begun processing and we may not be able to modify or cancel it.
If you cancel within 24 hours, we’ll process your refund within 7 business days.
60-Day Money Back Guarantee
We’re confident that our products will exceed your expectations. But if you’ve tried it for 14 days and still aren’t satisfied, you’re covered under our 60-day money-back guarantee.
Please note: shipping fees (if applicable) are non-refundable.
Damaged Items
We package every order with care. If your item arrives damaged or defective (not just the packaging), please contact us at shoploomclub@gmail.com within 72 hours of delivery with clear photos of the issue.
If eligible, we’ll send you a replacement at no cost.
We do not accept returns or offer refunds for items damaged due to misuse, normal wear and tear, or issues with packaging alone.
Shipping & Delivery
We aim to ship your order promptly, but we cannot be held responsible for shipping delays caused by carriers, customs, or other external factors.
If your order is lost, stolen, or delayed, please contact the shipping carrier directly.
Loom is not liable for any lost or delayed packages once they leave our facility.
Incorrect Shipping Address
Customers are responsible for providing the correct shipping address at checkout.
If the address is incorrect and you do not notify us within 24 hours, we cannot offer a refund or resend the item.
Policy Changes
Loom reserves the right to update this Return & Refund Policy at any time.
By placing an order and using our products, you acknowledge and accept the terms listed here.